Consent and Messaging Compliance

At Water Colors Aquarium Gallery, we prioritize customer privacy and adhere strictly to regulatory standards for messaging. This page explains how we obtain, document, and manage customer consent to receive messages related to their orders.

Our customers provide verbal consent for messaging when placing orders in person. Here’s how it works:

• Consent Confirmation: Our team members inform customers of the types of messages they will receive (e.g., order updates, delivery notifications).
  • Example interaction:
    Employee: Thanks for your order, would you like to receive SMS updates? This is not required but encouraged.
    Customer: Yes, please.
    Employee: No problem. I’ve recorded your consent in our system, and you can always opt out by replying STOP to any message.
    Customer: Thank you!
• Verbal Agreement: Customers verbally confirm their willingness to receive these messages.
• Documentation: Each verbal consent is recorded in our internal systems, including the date and details of the interaction, ensuring compliance and accountability.

With consent, we use our toll-free number to send:

• Order confirmations
• Status updates on shipping and delivery
• Important notifications related to the customer’s order

Customers can easily opt-out of receiving messages at any time by replying “STOP” to our messages. We honor opt-out requests promptly to ensure customers only receive communications they have agreed to.

To ensure we meet all regulatory standards, we:

• Conduct periodic reviews of our consent process
• Train our team to handle consent according to best practices
• Maintain logs of each verbal consent, accessible for review as required

If you have any questions about our consent practices, please contact us here.